Returns & Exchanges
At Maktabakw, we want you to be completely satisfied with your purchase. If you are not happy with your order, you can return or exchange eligible items within 14 days of delivery provided they are in their original, unopened packaging.
Initiate a Request
Contact our customer support team via WhatsApp or email with your order number and the reason for your return.
Wait for Approval
Our team will review your request within 24-48 hours to ensure the items meet our return eligibility criteria.
Schedule a Pickup
Once approved, we will coordinate with our courier service to collect the items directly from your location at a convenient time.
Receive Your Refund
After we inspect the returned goods, your refund will be processed back to your original payment method or issued as store credit.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing