Frequently Asked Questions
Everything you need to know about shopping with Maktabakw.
What are your delivery options and timeframes?
We offer standard and express delivery across the region. Standard shipping typically takes 2-4 business days, while express orders are usually delivered within 24 hours.
What payment methods do you accept?
We accept all major credit and debit cards (Visa, Mastercard), K-Net, and Cash on Delivery (COD) for eligible orders.
What is your return and exchange policy?
You can return or exchange any unused item in its original packaging within 14 days of purchase. Please ensure you have the original receipt or order confirmation.
How can I track my order status?
Once your order is dispatched, you will receive a tracking number via email or SMS. You can use this number on our website to see real-time updates on your delivery.
Are the products on Maktabakw authentic?
Yes, we guarantee that all products sold on our platform are 100% authentic and sourced directly from authorized distributors or manufacturers.
Can I modify or cancel my order after placing it?
Orders can be modified or cancelled within 1 hour of placement. After this window, the order enters the fulfillment process and cannot be changed.